With more than 50% of the country already having access to the NBN, it is now time to connect your business to it. But how do you go about connecting to the National Broadband Network? And what things should you consider before making the commitment? In this article, we will cover everything you need to know as a small to medium sized business owner when finding the best NBN plans and NBN providers.

1 – Find out what technology is connected in your area

There are different technologies used for the NBN in different areas. For example, some establishments will be connected via fibre to the node (FTTN), an existing pay TV cable network (HFC), or fibre to the premises (FTTP). That, and depending on how remote your business is, fixed wireless and the Sky Muster satellite might be used instead.

The main thing that you want to remember is that when it comes to the way in which you connect, there’s little choice in it. It all comes down to where your business is based and the technology that is being used. You don’t have the authority to decide otherwise, which can be quite frustrating. In any case, you can however, find out what the accessibility is like in your area using an NBN tracker.

This may influence your choice of provider. So, for example, if in a more rural area and connecting via satellite, some of the big name providers may not offer you the best value. It is something to bear in mind when it comes to selecting your NBN provider.

2 – Never opt for the lowest speed

The good thing about NBN plans is that they come in a wide variety of speed options. Naturally, the faster the speed, the more you will end up paying. However, what you do not want to do, as a business owner, is skimp on your internet speed. Sure, it is always tempting to try and save money, but when it comes to having an office full of employees working hard, and battling a sluggish internet connection, you’ll only affect productivity and hinder morale.

In fact, as a business owner, it is wise to select the fastest NBN packages, and upgrade them as you continue to grow. In this digital world, staying connected and being able to operate online at greater speeds is an essentiality.

There is nothing more frustrating as an employee, than having to work with slow internet. And believe us, being a boss and having to listen to those complaints on a daily basis is no picnic either!

3 – Always opt for an unlimited NBN plan

Again, just as you shouldn’t skimp on speed, you’ll want an unlimited plan as well. The fact is, you’ll always end up using more data than you expect to. Particularly when you have an office full of employees working, whilst being connected to the NBN on their mobile phones as well.

Fortunately, most providers will offer you an excellent value unlimited plan, particularly for business owners. So, rather than trying to save a few bucks, save yourself the headache instead!

4 – Shop around for a new and better NBN provider

When NBN arrives in your area and it is time to upgrade, don’t just stick with your current provider. Of course, if you shop around and it makes sense to remain with them, then do so. However, there’s a good chance that you will be able to secure better deals with similar terms using a different provider. That, and a new provider is always going to be interested in securing your business and thus may offer you a much more attractive package in order to encourage you to make the switch.

Remember, as a business owner looking for an NBN provider, you’ll be in a position of power. Use it to secure yourself a quality deal for your business.

5 – Only sign up for a landline package if you need it

The NBN will replace your existing telephone network, but that doesn’t mean that you have to opt for a new landline in addition. It all depends on the way that you run your business. In many cases, it is better to have a landline, as using your mobile for business and pleasure can become tiresome and annoying, particularly on a lazy Sunday when you are having a lie in. That said, there are more appropriate telephone package deals with dedicated providers, so do your research and shop around a little before you make any final commitments.

6 – Don’t rush into a long-term contract

Many NBN providers and plans will offer a long, 24-month contract that try to tie you in be offering a free modem. As attractive as that might sound, if you end up stuck with an NBN provider with poor customer service, or doesn’t have enough capacity, then you’ll be stuck with them for two years! Always aim for more flexibility when signing up with a new NBN provider. In fact, if you can opt for a month-to-month deal, it will be the best option for you going forward.


As a business owner, the internet package that you have is crucial to your success. The last thing you need is to be running out of internet, or finding yourself stuck on the phone for hours and trying to get through to a customer service representative.

You should take your time, shop around, and do plenty of research. Once you find the perfect NBN plan and provider, you’ll feel much more confident and comfortable.